(800) 701- 8715 david@davidpaceagency.com

 

Virtual Help Desk Support

Here To Help You Support Your Customers

Qualities:

  • Excellent communication and interpersonal skills
  • 1-3 years Help Desk experience
  • BS Degree in Computer Science/Information Technology or equivalent

 Similar Positions:

  • Customer Service Agent
  • Software Developer
  • Chat Support Agent

Position:

Virtual Help Desk Support:

  • In-depth knowledge of computer systems
  • Experience diagnosing and resolving basic technical issues
  • Excellent customer service and problem-solving skills
  • Knowledge of software, hardware, network and other equipment
  • Handling IT requests via telephone, email or Help Desk application

Common Uses:

  • Provide support in the use of computer hardware, software, monitors the production scheduling, execution and successful completion of production jobs
  • Sets up accounts, assigning security level, providing software updates
  • Troubleshoots, diagnoses problems, implements corrective action
    procedures within prescribed guidelines and/or escalates to other
    technical resource as appropriate

Process

Try Our Trademarked Process

Research & Analysis Shows

  • Low Cost Remote Staff
  • Direct Client Control
  • Administrative Support

Infrastructure Support

  • High Speed Fiber Internet
  • 100% Office Based (no dogs barking or babies crying)
  • Communication software

Administrative Oversight

  • Onsight Management
  • Account Manager Support
  • Productivity Tracking Software

Get In Touch

Thank You

Grandville, MI 49418
+1 (800) 701- 8715
david@davidpaceagency.com

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