Position:

Virtual Help Desk Support:

• In-depth knowledge of computer systems
• Experience diagnosing and resolving basic technical issues
• Excellent customer service and problem-solving skills
• Knowledge of software, hardware, network and other equipment
• Handling IT requests via telephone, email or Help Desk application

Common Uses:

• Provide support in the use of computer hardware, software, monitors the production scheduling, execution and successful completion of production jobs
• Sets up accounts, assigning security level, providing software updates
• Troubleshoots, diagnoses problems, implements corrective action
  procedures within prescribed guidelines and/or escalates to other
  technical resource as appropriate