Position:

Virtual Customer Service Representative:

• Excellent customer service and problem-solving skills
• Strong attention to details and high accuracy
• Ability to multitask and maintain a high-level of organization
• Basic knowledge of computer usage and internet navigation

Common Uses:

• Engage with prospective, existing and previous customers through inbound and outbound contacts
• Build customer relationships and identify customers’ needs through appropriate questioning, active listening and situation analysis
• Analyzes customer issues and concerns and provide correct solution’s
• Document transactions with thoroughness and accuracy
• Maintain quality service by adhering to company and industry best practices, standards and policies
• Ensure that requests are processed in a timely and reliable manner