(800) 701- 8715 david@davidpaceagency.com

 

Virtual Customer Service Representative

We Are Here To Help You Grow

Position:

Virtual Customer Service Representative:

  • Excellent customer service and problem-solving skills
  • Strong attention to details and high accuracy
  • Ability to multitask and maintain a high-level of organization
  • Basic knowledge of computer usage and internet navigation

Common Uses:

  • Engage with prospective, existing and previous customers through inbound and outbound contacts
  • Build customer relationships and identify customers’ needs through appropriate questioning, active listening and situation analysis
  • Analyzes customer issues and concerns and provide correct solution’s
  • Document transactions with thoroughness and accuracy
  • Maintain quality service by adhering to company and industry best practices, standards and policies
  • Ensure that requests are processed in a timely and reliable manner

 

Qualities:

  • Excellent communication and interpersonal skills
  • Completed at least two (2) years of college education
  • Proficient in Microsoft Office and internet
  • Experience in a Contact Centre Service environment

Similar Positions:

  • Sales Agent
  • Chat Support Agent
  • Telemarketer

 

Process

Try Our Trademarked Process

Research & Analysis Shows

  • Low Cost Remote Staff
  • Direct Client Control
  • Administrative Support

Infrastructure Support

  • High Speed Fiber Internet
  • 100% Office Based (no dogs barking or babies crying)
  • Communication software

Administrative Oversight

  • Onsight Management
  • Account Manager Support
  • Productivity Tracking Software

Get In Touch

Thank You

Grandville, MI 49418
+1 (800) 701- 8715
david@davidpaceagency.com

To Schedule a meeting now.

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